Delivery / returns
Tracked letter delivery is available anywhere in the world from 100 € of purchase.
Shipping costs do not include customs fees. For our customers residing outside the European Union, you may have to pay taxes, depending on the amount of your order. These costs are your responsibility and will not be reimbursed by In Cauda Venenum.
Each piece of jewelry is handmade to order, so it takes between 1 and 10 days before your order is ready to go. Orders are shipped Monday through Friday, excluding holidays. During promotions, sales and holidays, these deadlines may be extended by a few days due to the volume of orders received. We do our best to get your order shipped as quickly as possible!
The indicative delivery time provided by La Poste is 48 to 72 hours by Letter Followed and 48 hours by Colissimo for mainland France, and 5 to 7 days for other countries.
Once your order has been shipped, an automatic e-mail will be sent to you with a link to follow the delivery of your package. You can track your order on the website of the post office track and trace website with the tracking number you received.
If you are unhappy with your purchase or have simply changed your mind, we offer a full refund on any products that have not been personalized. The product should be returned within 14 days of the original purchase date and received back in its original packaging and be fit for re-sale. Customers are responsible for return shipping fees. Our system does not process exchanges. If you would like to return an item and receive another, the original item must be returned under the same terms as a standard return and a new order must be placed through our website.
To be eligible for a return, your jewelry must be in the same condition as you received it, new and unworn. It must be returned in its original pouch or box, in perfect condition for resale. If the jewel does not meet these conditions, no refund can be made.
The initial delivery costs are not reimbursed by In Cauda Venenum, and the return costs are your responsibility.
Jewelry purchased on promotion or on sale may also be reimbursed under the same conditions as items at non-crossed out prices. Personalized jewelry, made to measure, and e-gift cards are neither exchangeable nor refundable.
Please send an email to firstname.lastname@example.org to know where to return your items. email@example.com.
Once your return has been received, the refund will be made within a maximum of 7 days via the payment method used to place the order, and you will be notified by email.